Terms & Conditions
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Terms & Conditions
Payment is securely proceeded through STRIPE. All major credit cards are accepted. Prices are in EURO. VAT are included in prices for orders within EU. For orders outside of EU the price is exclusive VAT.
We ship everywhere. Ordered items will be shipped within 3 business days. All orders are shipped with trackable shipping.
On all orders shipped within Denmark there is a standard shipping fee of 7,00 €. This fee covers administration, packaging and freight. Inside Denmark products in stock will usually be delivered within 3 business days from the order date.
On international orders there is a standard shipping fee of 14,00 €. This fee covers administration, packaging and freight. International orders will usually be delivered within 5-14 business days. Each customer is responsible for any potential import fees levied by their countries border control.
Regarding orders outside of EU: All sales are final.
Regarding orders within EU: If you’re not fully satisfied with the order, you may return purchased item(s) within 14 days from the date of which you received them. Return address:
Elkeland, Teglgaardsvej 101. Svorbæk, 8300 Odder, Denmark
The item(s) must be returned complete and unused in the original packaging. On receipt of returned items, the items will be checked that they meet all requirements. Once satisfied they do, the sum of the order will be refunded.
Please note, this does not include the cost of delivery. We will refund delivery costs, only if the item is incorrect or faulty. The customer is responsible for the item until it reaches us.
If an item unfortunately has arrived damaged, please send a photograph to demonstrate any damage to both the packaging and products within 5 days of receipt of order. Upon receipt on the damaged items, we will replace them, or refund the payment,
Elkeland is not responsible for any changes in appearance of surfaces or materials. Some of the materials used are meant to age in appearance. Because of the handmade nature, small variations in items may occur, and should not be misconstructed as flaws. All measurements noted are approximate.